Our warranty programme

At Sealy New Zealand, we are committed to designing and manufacturing exceptional beds, so you can sleep in comfort and support. If you have a warranty query, please get in contact with our customer care team via the following channels:

It would be helpful if you have the following information available:

  1. Product name
  2. Date of purchase
  3. Name of retail shop where you purchased your product from

Warranty claim

We manufacture our products to the highest standard, but if you think there may be an issue, please complete our online warranty claim form and our customer care team will come back to you.

Please phone

If you need help or have warranty related questions, please get in contact with our customer care team and we will do everything we can to help.

Shall we contact you?

If you would like us to get in contact with you about any warranty questions you may have, please send through your details via the ‘contact us’ form on our website.

Warranty information

Find out more about our warranty cover, along with some helpful care and maintenance tips.


Do you need help? If you haven’t found what you’re looking for, take a look at some of the questions asked most frequently by our customers.

Mattress cleaning tips

Read through our advice and recommendations to help keep your Sealy mattress clean and hygienic.